Increasing your storage quota will unfreeze your account. If your OneDrive is frozen because you’re over your storage limit, you have two options: If your OneDrive is frozen because you stopped using it, sign in to the OneDrive website and follow the on-screen instructions to unfreeze it. Use OneDrive on your computer, Xbox or mobile device at least once a year. Sign in to the OneDrive website at least once a year. You haven't signed in lately. To prevent OneDrive from freezing, you must either: Other OneDrive storage that you purchased or gained through a promotion has expired. This was for a fixed period of time and cannot be renewed. View your Microsoft Office account information. Your subscription has expired or renewal has failed. Your OneDrive account might be frozen because: If you think you received a notification by mistake, read Why did I get an email saying my account will be deleted? Not sure what OneDrive is? With OneDrive, you can securely store your pictures, files, and folders in one place, share them with others, and get to them from anywhere.
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